Whether you need clarification on our content or assistance with your Basswin account, this page directs you to the right inbox. Our editorial team handles questions about the information published on this site, while account-related queries go straight to the operator's support channels.
Contact the addersecurity.co.uk editorial team
For questions about the content on this site — corrections, clarifications, or general editorial enquiries — write to [email protected]. We aim to respond within 48 hours during working days.
This inbox handles queries about what we publish, not player accounts. If your question concerns a deposit, withdrawal, bonus claim or account verification, use the operator support channels below instead.
Questions about your account
The operator's support team can help with registration, deposits, withdrawals, bonuses, identity verification and technical problems. When you write in, have your account email ready, the approximate time the issue occurred, and any reference number or error message shown on screen — that lets the first reply address your case directly rather than asking for details.
Reach the Basswin support team at [email protected] or call +441294620814. An online chat is also available on the site for real-time assistance.
Before you contact support
Check your account email inbox first — confirmation messages, verification requests and withdrawal updates often arrive there within minutes. If you are writing about a withdrawal delay, note that requests may take up to 36 hours to process, and additional checks on gaming transactions can extend timings up to 30 days.
For questions about bonus terms, wagering requirements or game contribution rates, the operator's Terms and Conditions page holds the authoritative wording. Our Terms & Conditions page summarises the key points, but the operator's own document governs any dispute.
Responsible gambling support
If you need help managing your play, free and confidential support is available through GamCare at 0808 8020 133 (24/7) and BeGambleAware. You can also request account limits or self-exclusion directly through the operator's support channels above.
For national self-exclusion across all licensed UK sites, register with GamStop at no cost. Blocking software such as Gamban and BetBlocker adds another layer of control across all your devices.
Complaints and escalation
If your issue with the operator remains unresolved after contacting their support team, document the correspondence — dates, reference numbers and what was promised. Most disputes are settled faster when both sides have a clear record of what was said.
For complaints about our editorial content, write to [email protected] with specifics — which page, which claim, and what you believe needs correction. We review every complaint and update content where the facts support it.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.
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