Basswin supports deposits by bank card, electronic payments and paid SMS. Withdrawals must use the same method you deposited with. The operator states a payout request may be processed within 36 hours, though additional checks can extend that to 30 days.
Getting money out: the withdrawal route
Withdrawals follow the deposit method. If you funded the account with a MasterCard, your payout returns to that card. MasterCard credit cards cannot be used for withdrawals — the operator will offer an alternative method in that case.
The operator charges a 20% fee on withdrawals of funds that were not involved in the game. All deposits are subject to a 3x wagering requirement before withdrawal. For Live Dealers, Video Poker, Tables and Other games, the minimum required sum of bets is triple the deposit amount. Activity in Live Slots does not count toward the deposit wager.
| Limit | Amount |
|---|---|
| Daily withdrawal | 2,000 EUR |
| Weekly withdrawal | 10,000 EUR |
| Monthly withdrawal | 40,000 EUR |
How long a payout takes
The operator states a withdrawal request may be processed within 36 hours. Additional checks on gaming transactions may take up to 30 days. The actual arrival time depends on the payment route: card refunds and bank transfers settle at their own pace after the operator releases the funds.
Verification holds the first withdrawal until identity documents are approved. Weekends and public holidays can add further days to the operator's processing window.
What it costs and where the ceilings are
The operator charges 20% on any withdrawal that has not met the required gameplay thresholds. This fee applies when deposited funds are withdrawn without being wagered at least three times.
An account inactive for 180 days is charged a 5 EUR administration fee each month until the balance reaches zero. Supported currencies are EUR and USD. Bitcoin is mentioned as a currency subject to rate changes, though no specific Bitcoin processing terms are published.
Proving who you are
All players who make a deposit are subject to identity checks. Withdrawals exceeding 1,000 USD trigger a mandatory identification process. The operator requires:
- A valid passport, driver's license or ID
- A utility bill issued within the last 30 days, or a bank statement
- Photos or scans of both sides of the card(s) used — first six and last four digits visible, CVV hidden
- Bank statement for the card(s)
The operator may also request a photograph of you holding your identification document. Have these ready before requesting your first payout to avoid delays.
How to deposit
Funding an account works through bank cards (MasterCard is confirmed), electronic payments and paid SMS services. A deposit of 10 EUR is used as an example in the operator's AML terms. To qualify for level 1 of the Weekly Lottery, a deposit of 50 EUR is required.
Every deposit is subject to the 3x wagering condition before funds can be withdrawn. The condition is designed to satisfy anti-money-laundering requirements, and it applies regardless of whether you claim a bonus.
When a payout is late or refused
The operator reserves the right to conduct investigations into suspected prohibited software use or irregular play for a period of up to 75 days. During this time the account's functionality is restricted.
If a withdrawal is delayed or declined, contact [email protected] or phone +441294620814. Have the transaction date, the amount requested, and the method used ready when you write in. Only the operator's support team can review individual account decisions and release held funds.
Responsible play
Set a deposit limit that fits your budget before you fund the account. If gambling stops being entertainment, free confidential support is available from GamCare at gamcare.org.uk or by calling 0808 8020 133 (free, 24/7). BeGambleAware offers additional resources at begambleaware.org. You can request a break from the service by writing to support; this blocking requires a phone call from a support manager to the account owner before it is applied.
Access to this site is restricted to persons aged 18 and over (18+). For free, confidential help with gambling, visit BeGambleAware.org.
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